> For the complete documentation index, see [llms.txt](https://docs.stablejack.xyz/stablejack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stablejack.xyz/stablejack/subscription-and-billing/refund-policy.md).

# Refund Policy

Learn how StableJack handles payments, subscription charges, cancellations, and refund requests.

StableJack does not currently offer refunds for paid subscription plans.

When you purchase a StableJack subscription, you are paying for access to platform usage, monthly credits, AI-powered features, research workflows, Copilots, Skills, Navigator, and other available tools based on your selected plan.

### Are subscription payments refundable?

No. StableJack subscription payments are not refundable.

Before upgrading to a paid plan, users should review the plan details, pricing, billing period, included credits, and available features. By completing a purchase, you confirm that you understand the plan terms and agree to the payment.

### What happens if I cancel my subscription?

Canceling your subscription stops future renewals. It does not automatically refund previous payments.

After cancellation, your access may continue until the end of the current billing period, depending on your plan and billing setup.

### Can I change my plan?

Users may be able to upgrade, downgrade, or cancel their plan from the billing section inside StableJack.

Before making changes, review the updated plan details carefully, including pricing, credits, billing period, and access limits.

### Why does StableJack not offer refunds?

StableJack subscriptions provide access to AI usage, credits, platform infrastructure, models, data tools, and research workflows. Because these resources may be used immediately after purchase, paid subscription charges are not refundable.

### What should I do before upgrading?

Before upgrading, review the subscription plan carefully and make sure it fits your expected usage.

Check the number of credits, billing period, included features, and whether the plan matches your research, trading, and analysis needs.

### Billing issues

If you believe there was a billing error, duplicate charge, or payment issue, contact StableJack support through official channels.

StableJack may review billing-related issues case by case, but this does not mean subscription payments are generally refundable.

### Summary

StableJack does not currently offer refunds for paid subscriptions. Users should review plan details before purchasing, and cancellation only stops future renewals. If you believe there was a billing error, contact StableJack support.

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